Mobile Service Logistics

How do mobile chiropractic services work?
• Our chiropractor travels to your location with all necessary equipment, setting up a temporary treatment area in your home or office to provide the same level of care as you would receive in a traditional clinic.

What kind of space do I need to provide for the treatment?
• A quiet, clean area with enough room for a portable chiropractic table and for the chiropractor to move around comfortably is ideal. Living rooms, home offices, and even spacious bedrooms can work well.

What areas do you travel to for mobile chiropractic care?
• We primarily serve Orange County and the surrounding areas. Please contact us to confirm if your specific location is within our service range.

Appointment and Scheduling

What should I expect the chiropractor to bring to the appointment?
• The chiropractor will bring a portable treatment table, any necessary tools for adjustments, and sanitizing supplies to ensure a clean and safe environment.

Can I receive treatment if I have pets at home?
• Yes, you can receive treatment with pets at home. However, for safety and comfort, it's recommended to keep pets in a separate room during the session.

How do I prepare for a mobile chiropractic visit?
• Ensure the treatment area is clean and free of distractions. Wear comfortable clothing and have your medical history information readily available.

Can I schedule same-day appointments?
• Same-day appointments may be available depending on the chiropractor's schedule. It's best to call and check availability.

What is your procedure for inclement weather or travel disruptions?
• In case of severe weather or other travel disruptions, we will contact you as soon as possible to reschedule the appointment at a convenient time.

How do you handle appointments in high-rise buildings or apartments with limited parking?
• Please provide specific instructions for building access and parking arrangements when scheduling your appointment to ensure a smooth visit.

Safety and Hygiene

How do you ensure equipment is sanitized between visits?
• All equipment, including the chiropractic table and tools, are thoroughly sanitized before and after each visit using medical-grade disinfectants.

Do you follow any special protocols for COVID-19 or other infectious diseases?
• Yes, we follow strict protocols including wearing masks, using gloves, and conducting health screenings prior to each visit to ensure the safety of both patients and the chiropractor.

What measures do you take to ensure patient privacy during home visits?
• We prioritize your privacy by conducting treatments in a designated space within your home and maintaining confidentiality regarding your medical information.

Can you provide care for multiple family members during one visit?
• Yes, we can schedule back-to-back appointments for multiple family members during one visit. Please inform us when booking so we can allocate sufficient time.

Services and Treatments

Are there any services you offer that are unique to mobile chiropractic care?
• Besides standard chiropractic adjustments, we offer ergonomic assessments of your home workspace, lifestyle advice tailored to your home environment, and personalized exercise routines.

Can I request specific chiropractic techniques during my treatment?
• Absolutely. During your initial consultation, discuss your preferences and any specific techniques you’re interested in with the chiropractor.

Fees & Payments

When & How do I make pay for my appointment?
*To ensure a seamless experience, please note that fees are expected at the conclusion of your appointment. We provide various payment options, including cash, local checks, major credit cards, ZELLE and VENMO. For complete details, kindly review our fees page.

Is there an additional travel fee?
*If you are located within my designated service area, no additional travel fee will be incurred. For clients outside of this area, appointment acceptance is typically limited to those representing businesses or groups. Nevertheless, this policy allows for flexibility. Feel free to initiate a discussion to further explore the specifics of your location and requirements.

Can I use my health insurance for your services?
*I do not accept health insurance. However, I can provide you with a receipt for potential reimbursement from your insurance company. The receipts are emailed with the visit date and fee, but please note that I do not provide diagnostic or treatment codes, and I do not assist with the reimbursement process.

Do you handle personal injury cases?
*I do not handle personal injury cases. However, if you require assistance with chiropractic care or have other concerns, feel free to contact me for further information.

Do you handle worker’s compensation cases?
*No, I do not handle worker’s compensation cases. If you need assistance with worker’s compensation, please seek a provider who specializes in these cases.

Confidentiality

How is my personal health information handled?

All information you provide, whether through new patient forms, contact forms, or via voicemail and text messages, is exclusively handled by me, Dr. Quincy Monroe. This data is used strictly for diagnostic, treatment, and communication purposes. Your personal health information remains confidential and will not be shared with anyone without your explicit written consent. Additionally, all patient records are securely stored in a HIPAA-compliant, cloud-based system through Google Workspace.